Returns, Refunds & Cancellations Policy

Version returns-2026-10 · Effective 29 October 2026

This policy forms part of our Terms of Service.

1. Faulty, wrong or not-as-described items

Your Australian Consumer Law rights.

  • If an item is faulty, isn't what you ordered, or doesn't match its description, you are entitled to a remedy under the Australian Consumer Law: a repair, replacement or refund.
  • For a major failure, you choose between a replacement and a refund.
  • You are also entitled to compensation for other reasonably foreseeable loss or damage.
  • These rights don't depend on original packaging or on the change-of-mind time limit below.
  • A manufacturer's warranty doesn't affect them.

Return costs.

  • We cover reasonable return costs for faulty, wrong or not-as-described items.
  • Contact us so we can arrange a prepaid return, a drop-off or a collection.
  • If the goods can't be returned without significant cost because of their nature or size, we will arrange collection at our expense.

Proof and assessment. We may ask for reasonable proof of purchase, such as your order number, receipt or payment record. We may also ask for photos, or assess the item.

2. Change of mind

We don't have to accept change-of-mind returns, but we do within 30 days of delivery or collection if:

  • the item is unused, uninstalled and resaleable, with all its parts and packaging;
  • you contact us first for a return number;
  • you pay the return postage, unless we agree otherwise.

Items we can't accept for change of mind:

  • helmets, goggles and protective gear that has been worn or unsealed;
  • electrical parts (for example CDIs, stators and regulators) that have been installed or connected;
  • items we special-ordered for you.

These exclusions don't affect your Australian Consumer Law rights.

3. Cancelling an order

  • Before dispatch or collection: contact us and we will refund you in full to your original payment method.
  • Special-order items: you can cancel for a full refund until we have placed the order with our supplier. We tell you when that happens. After that, a special-order item can't be cancelled, but your Australian Consumer Law rights still apply.
  • After dispatch: the order is treated as a return under this policy.
  • If we cancel an order (Terms section 6): you receive a full refund to your original payment method.

4. How to request a return or refund

  1. Call us on 0432 744 930 or message us on Messenger. Give your order number and the reason.
  2. We reply within 3 business days with instructions and, if needed, a return number.
  3. Send or bring the item back as instructed. Keep your postage receipt and tracking number.

5. Refunds

Where refunds go. Refunds go to the original payment method, through Square:

  • card, Apple Pay and Google Pay refunds go to the card used;
  • Afterpay refunds go to your Afterpay account.

Timing.

  • We process approved refunds within 5 business days of approval.
  • For returned items, approval follows receiving and checking the item.
  • Your bank or Afterpay may take a further 3–10 business days to show the refund.

Delivery charges.

  • Refunds for faulty, wrong or not-as-described items include the original delivery charge.
  • Change-of-mind refunds don't include it.

Confirmation. We'll let you know by email when we've processed your refund.

6. Payment disputes

If you have a problem, please contact us before raising a dispute with your bank. We will respond within 3 business days. This does not limit your right to contact your bank or card issuer.

If a dispute is already open with your bank, any refund is handled through that dispute, so you aren't refunded twice.

7. Contact